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AI Ethics Charter

Tekvoca · ABN 25 618 151 394 · [email protected]

Last updated: 11 March 2026 · Aligned with AIGP (AI Governance Professional) standards

Tekvoca builds AI that operates in one of the most trust-sensitive contexts imaginable: healthcare. We take that seriously. This charter sets out the principles we commit to — not as aspirations, but as binding standards that govern how we design, deploy, and operate every product in the VotreV suite.

1. Our Commitment

We commit to developing and deploying AI responsibly — with human oversight always preserved, with transparency to patients and practitioners, and with the safety of healthcare delivery as our first principle. We believe AI should augment the capability of allied health practitioners, not replace their judgment or undermine the patient relationship.

2. Transparency

• We always disclose that patients are interacting with an AI agent, not a human
• Voice Ava and Chat Ava will never deny being AI when directly and sincerely asked by a patient
• AI agent identities are clearly communicated in call greetings and chat interface labelling
• Practitioners are informed of all AI activity in their clinic, including call logs, bookings made, and messages sent

3. Human Oversight

• All clinical decision-making authority remains with the practitioner — our AI handles administration only
• No VotreV agent provides clinical advice, diagnosis, or treatment recommendations
• Escalation to a human is always available — patients can request human handling at any point
• Practitioners review and sign off on any AI-generated clinical documentation (e.g., Maya SOAP notes) before it enters the clinical record
• Automated actions (bookings, recalls) can be reviewed, modified, or reversed by clinic staff at any time

4. Data Minimisation

We collect and process only the personal and health information strictly necessary to deliver the requested service. We do not use patient data for secondary purposes without explicit consent. We do not use patient or clinic data to train AI models. Our enterprise AI providers are contractually prohibited from doing so.

5. Fairness and Accessibility

Multilingual capability is not a feature — it is an accessibility principle. Australia's allied health patients include significant populations whose first language is not English. Voice Ava's 9-language support exists to ensure equitable access to clinic services regardless of language background. We are committed to:

• Equitable service quality across all supported languages
• Avoiding design choices that disadvantage patients based on language, ability, or background
• Testing AI performance across demographic groups, not just aggregate averages

6. Australian Data Sovereignty

All patient data processed by VotreV is stored exclusively in Australia (AWS Sydney, ap-southeast-2 region). Patient information is never routed through servers outside Australia. We are compliant with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state health records legislation including the Health Records Act 2001 (VIC) and Health Records and Information Privacy Act 2002 (NSW).

7. Continuous Improvement

• We conduct periodic algorithmic audits to identify and mitigate bias in our AI systems
• Patient and practitioner feedback is actively monitored and used to improve agent behaviour
• We maintain an incident register for AI-related errors and publish learnings internally
• Security and privacy assessments are conducted at least annually and following significant changes

8. Patient Rights and Grievance

• Patients have the right to opt out of AI interactions at any time and request human handling
• Patients can request that no AI agent contact them — clinics can configure per-patient exceptions
• Complaints about AI behaviour can be lodged with the clinic directly or with Tekvoca at [email protected]
• We will acknowledge complaints within 2 business days and resolve them within 14 business days

9. AIGP Alignment

This charter is aligned with the AI Governance Professional (AIGP) standards published by the International Association of Privacy Professionals (IAPP). We conduct periodic compliance reviews and update this charter to reflect changes in Australian AI governance guidance, including any future requirements under the Privacy and Other Legislation Amendment Act 2024 and emerging sector-specific AI guidelines from AHPRA and the Australian Digital Health Agency.

Questions or concerns about our AI ethics practices? Contact us at [email protected].