● Legal

Privacy Policy

Tekvoca · ABN 25 618 151 394 · [email protected]

Last updated: 11 March 2026

Tekvoca ('Tekvoca', 'we', 'us', 'our') is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information.

1. Who We Are

Tekvoca (ABN 25 618 151 394) provides AI-powered products and services including voice agents, chat agents, revenue intelligence, and patient retention tools for allied health clinics. We are based in Melbourne, Victoria, Australia.

2. Information We Collect

2.1 Information you provide directly

• Name, email address, phone number, and business details when you contact us or sign up
• Payment information (processed by our payment provider — we do not store card details)
• Content you submit when using our services (e.g., chat inputs, support requests)

2.2 Information collected automatically

• IP address, browser type, and usage data when you visit our website
• Cookies and analytics data (see Section 9)
• Call recordings and transcriptions where you use our voice agent products (subject to your configuration and consent settings)

2.3 Information from third parties

We may receive information about you from third-party integrations you authorise (e.g., Cliniko and other practice management systems).

3. How We Use Your Information

• To provide, operate, and improve our products and services
• To communicate with you about your account, support requests, and service updates
• To process payments and manage billing
• To comply with legal obligations
• To send marketing communications where you have opted in (you may opt out at any time)
• To analyse usage patterns and improve our platform (using aggregated, de-identified data)

We do not use your data to train AI models without your explicit consent. Our enterprise API providers are contractually prohibited from using your data for model training.

4. Data Storage and Security

All personal information is stored on servers located in Australia (AWS ap-southeast-2 / Sydney region). We do not transfer personal data outside Australia without appropriate safeguards.

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and role-based permissions
• Regular security reviews
• Incident response procedures aligned with the Notifiable Data Breaches (NDB) scheme

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose information to:

• Service providers who assist us in operating our platform (bound by confidentiality obligations)
• Payment processors for billing purposes
• Law enforcement or regulatory bodies where required by law
• A successor entity in the event of a merger or acquisition

6. Health Information

Where our services are used in a health context (e.g., allied health voice agents), we treat all patient-related information as sensitive information under the Privacy Act. We:

• Process health information only as directed by the healthcare provider (data controller)
• Do not access, use, or disclose health information beyond what is necessary to deliver the service
• Sign a Data Processing Agreement with all healthcare provider clients
• Comply with applicable state health records legislation (including the Health Records Act 2001 (VIC) and the Health Records and Information Privacy Act 2002 (NSW))

7. Your Rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, contact us at [email protected].

8. Data Retention

Typical retention periods:

• Account data: Duration of the account plus 7 years (tax/legal obligations)
• Call recordings and transcriptions: As configured by the client (default 90 days)
• Website analytics: 26 months
• Billing records: 7 years

9. Cookies

Our website uses cookies and similar technologies for analytics and functionality. You can control cookies through your browser settings. We use essential cookies (required for the website to function) and analytics cookies (to understand how visitors use our site).

10. Notifiable Data Breaches

We are registered under the Notifiable Data Breaches (NDB) scheme. In the event of an eligible data breach, we will notify affected individuals and the OAIC as required by law, within 30 days of becoming aware of the breach.

11. Contact Us

Privacy Officer · Tekvoca · [email protected] · www.tekvoca.com

12. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance.