● Legal

Terms of Use

Tekvoca · ABN 25 618 151 394 · [email protected]

Last updated: 11 March 2026 · Governing law: Victoria, Australia

These Terms of Use ('Terms') govern your access to and use of the products and services provided by Tekvoca (ABN 25 618 151 394) ('Tekvoca', 'we', 'us', 'our'), including the VotreV AI agent suite. By accessing or using our services, you agree to these Terms.

1. Acceptance

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the services on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Services

Tekvoca provides the following AI-powered services for allied health clinic administration:

• Voice Ava — AI voice receptionist for 24/7 inbound call handling and Cliniko booking
• Chat Ava — AI chat receptionist for web, WhatsApp, and Telegram booking
• Rex — Revenue intelligence and practice analytics
• Nova — Patient retention and automated recall
• Maya — AI-assisted clinical documentation (Phase 2)
• Folio — Cliniko invoice companion

Services are provided on a subscription basis and subject to availability. Features may be added, modified, or discontinued with reasonable notice.

3. Subscription and Billing

• Subscriptions are billed monthly in advance and renew automatically
• Cancellations require 30 days written notice to [email protected]
• No refunds are issued for partial months or unused portions of a billing period
• Prices are in Australian dollars (AUD) and inclusive of GST where applicable
• We reserve the right to change pricing with 30 days notice

4. Acceptable Use

You agree to use our services in compliance with all applicable Australian laws and healthcare regulations, including the Privacy Act 1988 (Cth) and relevant state health records legislation. You must not:

• Use our services for any unlawful purpose
• Rely on AI outputs as clinical advice or substitute for professional medical judgment
• Attempt to reverse-engineer, copy, or redistribute our software or models
• Interfere with or disrupt the security or integrity of our platform
• Use our services in a manner that could harm patients or compromise patient safety

5. Intellectual Property

Tekvoca retains all intellectual property rights in its platform, software, AI models, and services. You retain ownership of your practice data. You grant Tekvoca a limited licence to process your data solely to deliver the services. Nothing in these Terms transfers ownership of either party's intellectual property.

6. Data Processing

Processing of personal and health information is governed by our Privacy Policy and, for healthcare clients, a separate Data Processing Agreement (DPA). By using our services in a healthcare context, you agree to execute a DPA with Tekvoca prior to processing patient information.

7. Limitation of Liability

To the maximum extent permitted by law, Tekvoca's total liability to you for any claim arising out of or relating to these Terms or our services is limited to the fees you paid to Tekvoca in the three months immediately preceding the claim. Tekvoca is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of data, or loss of patients.

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

8. Indemnification

You agree to indemnify and hold harmless Tekvoca, its officers, employees, and agents against any claims, damages, costs, or liabilities arising from your misuse of our services, your breach of these Terms, or your violation of any applicable law or regulation.

9. Termination

Either party may terminate the subscription with 30 days written notice. Tekvoca may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees when due, or engage in conduct that poses a risk to patients or third parties. Upon termination, your data will be deleted or returned in accordance with our data retention policy.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

11. Contact Us

For any questions about these Terms, contact us at [email protected].